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A biometric software product with facial recognition that expands the electronic queue systems with personalized services for visitors

Id-Line is a software that enriches queue management systems (QMS) and self-service terminals with biometric functions, provides tools to reduce service time, increase customer loyalty and security

  • Fast installation in 20 minutes
  • Easy import of profile database
  • Ready-made methods of working with queue management system (QMS) and CRM


Less than 1 sec
to notify the security service about a fraudster
increasing net promoter score
→ 24×7
expansion of the list of services requiring verification
Up to 25%
reduction of customer service time
Up to 75%
reduction of fraud risks in serving
ready-made methods of integration with QMS or CRM
20 min.
to set up the solution using the installation package
a set of built-in GDPR compliance techniques


Tools for reliable personalization of the client using cameras in QMS terminals, kiosks or at the entrance:

READY methods of integration with QMS or CRM

Import and export TOOLS to quickly fill the profile database and put the solution into operation

Convenient API for integration with third-party systems or embedding biometrics in mobile applications

OWN interfaces for integration with applications of electronic queue, kiosk, etc.

AUTOMATIC notification of operator or security service about any fraudsters

FULL-FEATURED interface for quick configuration and verification of the biometric solution


The business need
Technical solution development
Installation of the solution
Creating a profile database, lists and rules
Operation of the solution
20 min
to install Id-Line


A free demo license is provided for 3 months to experience all the functionality of the solution at your facility.

For a demo, please fill out a request or contact our team at

how we improved our Id-Line product


We are constantly improving Id-Line and our other solutions, making recognition systems more accurate and faster. Each updated release includes new functional and technological options that make the users’ work more convenient and efficient.

Software updates and technical support are provided as part of the support certificate.

Reduce customer service time

Identification of the client by face at the moment of starting work with the QMS terminal allows you to:

  • Automatically connect the ticket number and the purpose of the service to the specific customer in a CRM
  • Automatically open the client card on the operator’s desktop at the time of the call in turn
  • Quickly verify customer identity, submitted documents and information in an already open customer card in a CRM
  • In case of non-compliance of one of the parameters, promptly notify the security officers and suspend service
Personalized customer routing in a queue management system (QMS)

When receiving a ticket, thanks to identification, the QMS receives information not only about the type of service requested, but also information about the client from CRM, which allows you to configure individual service scenarios.

Additional identity check in remote self-service terminals

Using a camera installed in or near the terminal, the Id-Line, according to the configured scenario, provides additional verification to confirm identity. The solution performs the identification and verification of a person from the photo base in a second.

Customer identification when entering an office

With the help of CCTV cameras at the entrance, customers are instantly identified. Then, in accordance with the rules, CRM or the information system performs the necessary actions:

  • Notify the required employee of the VIP visit
  • Notify security of an unwanted visitor
  • Configure any scenarios based on the generated lists

The solution is based on web technologies, which allows you to embed both entire interface windows and individual visual components (widgets) of the solution into third-party software used in the organization.

Key advantages:

Visual component editor for embedding

Embedding in client software interface


Several ready-made methods for processing and exchanging information between the solution, QMS and CRM allow you to configure quickly the necessary integrations and put the solution into operation.

The main advantages:

Rapid putting into operation

Configure template integrations


Together with the solution, a set of ready-made recommendations for placing and using cameras in self-service terminals and kiosks is provided to reduce the time required to develop and debug the system for integrators and developers.

Key advantages:

Easy selection of cameras and equipment

Design based on ready-made recommendations


A well-thought-out interface provides quick and convenient user access to all functions and capabilities of the solution: from operational mode to fine-tuning, ensuring high efficiency of using new biometric capabilities.

The main advantages of this function are:

Quick scenario modeling

Fine-tuning settings


The solution operates only with biometric templates to perform identification operations. Reverse conversion of biometric template to employee photo image is impossible.

Data exchange in the solution is carried out by encrypted transmission protocols, which are https and wss.

Key advantages:

Compliance with secure coding standards

Encryption architecture and algorithms provide a high level of security

Technologies that work for you

  • Id-Line is a universal tool for quick identification of a customer using an QMS terminal, self-service kiosk or camera

  • The solution can be used as a source of reliable customer data in conjunction with QMS, CRM or other information systems

  • For integration with third-party systems an API is available and documented in detail to share the necessary data

Licensing policy

Id-Line is a ready-made software product and is distributed through the transfer of electronic license keys to the database of persons (the core of the system), as well as to the source of obtaining biometric data (for example, cameras installed in OSS terminals, self-service kiosks or classic IP video surveillance cameras).

Technical support certificate includes analysis of incidents of solution operation and regular software updates.

Camera license
Database license
Technical support
Learn more about recfaces biometric solutions
Training courses

Sign up for our Id-Line introductory webinars.

To get guidance on your project, email us at

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