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RecFaces makes facial biometrics simple and applicable. We provide a wide range of ready-made biometric solutions for businesses to upgrade their security and technological efficiency.
We are ready for cooperation and sales through the partner network. To get advice on your project, please contact us by e-mail sales@recfaces.com
This is our main and invaluable resource. Experts in facial biometrics and just good people
We are always happy to answer all your questions. Contact us in any way convenient for you.

Id-Line

Personal identification software for electronic queue and self-service check-in machine

Id-Line enriches any queue management systems (QMS) and self-service terminals with biometric functions, provides tools to reduce service time, increase customer loyalty and security

  • Quick installation in 20 minutes
  • Easy import of person databases
  • Ready-made methods of working with queue management system (QMS) and CRM

SOLUTION BENEFITS

Less than 1 sec
to notify the security service of the appearance of a fraudster
↑ NPS
increase net promoter score
→ 24×7
expansion of the list of services requiring verification
Up to 25%
reduce customer service time
Up to 75%
reduce fraud risks in serving
4
ready-made methods of integration with QMS or CRM
20 min
to install the solution using the installer
GDPR
built-in privacy protection mechanisms

WHAT DOES THE ID-LINE USER GET

Tools for reliable personalization of the client using cameras in QMS terminals, kiosks or at the entrance:

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READY methods of integration with QMS or CRM;

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Import and export TOOLS to fill quickly the profile base and put the solution into operation;

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CONVENIENT API for integration with third-party systems or embedding biometrics in mobile applications;

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OWN interfaces for integration with applications of electronic queue, kiosk, etc.;

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AUTOMATIC operators’ or security services’ notification of fraudsters;

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FULL-FEATURED interface for quick configuration and verification of the biometric solution

HOW DOES IT WORK?

0
The need for a solution
1
Technical solution development
2
Installation of the solution using the installer
3
Creating a profile base, creating lists and rules
4
Operation of the solution
20 min
Id-Line installation takes

DEMO LICENSE

A free demo license is provided for 3 months to experience all the functionality of the solution at your facility

To get our support on setting up a demo for your business task, you can fill out a request or email us at sales@recfaces.com

2.14.314
How we improved our Id-Line product

IDENTIFICATION ALGORITHMS ARE BECOMING MORE ADVANCED

We are continuously improving Id-Line and our other solutions, making recognition systems more accurate and faster. Each updated release contains new functional and technological features that make the users’ operation even more convenient and efficient

Software updates and technical support are provided as part of the support certificate

Reduce customer service time

Identification of the client by face at the moment of starting work with the QMS terminal will allow:

  • Automatically connect the ticket number and the purpose of the service with the specific customer in a CRM
  • Automatically open the client card on the operator’s desktop at the time of the call in turn
  • Quickly verify customer identity, submitted documents and information in an already open customer card in a CRM
  • In case of non-compliance of one of the parameters, promptly notify the security officers and suspend service
Personalized customer routing in a queue management system (QMS)
When receiving a ticket, thanks to identification, the QMS receives information not only about the type of service requested, but also information about the client from CRM, which allows you to configure individual service scenarios
Additional identity check in remote self-service terminals
Using a camera installed in or near the terminal, the Id-Line, according to the configured scenario, will provide additional verification to confirm identity. The solution will perform the identification and verification of a person from the photo base in a second
Customer identification when entering an office

With the help of CCTV cameras aimed at entering visitors, customers will be identified and, in accordance with the rules, CRM or the information system will be able to perform the necessary actions:

  • Notify the required employee of the VIP visit
  • Notify security of an unwanted visitor
  • Configure any scenarios based on the generated lists
INTERFACES FOR EMBEDDING
The solution is based on web technologies, which allows you to embed both entire interface windows and individual visual components (widgets) of the solution into third-party software used in the organization
The main advantages of this function are:

Visual component editor for embedding

Embedding in client software interface

READY-MADE METHODS FOR QMS AND CRM OPERATION
Several ready-made methods for processing and exchanging information between the solution, QMS and CRM allow you to configure quickly the necessary integrations and put the solution into operation
The main advantages:

Rapid putting into operation

Configure template integrations

CAMERA INSTALLATION GUIDELINES
Together with the solution, a set of ready-made recommendations for placing and using cameras in self-service terminals and kiosks is provided to reduce the time required to develop and debug the system for integrators and developers
The main advantages are:

Easy selection of cameras and equipment

Design based on ready-made recommendations

NATIVE FULL-FUNCTIONAL INTERFACE
A well-thought-out interface provides quick and convenient user access to all functions and capabilities of the solution: from operational mode to fine-tuning, ensuring high efficiency of using new biometric capabilities
The main advantages of this function are:

Quick scenario modeling

Fine-tuning settings

HIGH LEVEL OF DATA PROTECTION IN THE SOLUTION CORE

During the operation, the solution operates only with biometric templates to perform identification operations. Reverse conversion of biometric template to employee photo image is impossible

Data exchange in the solution is carried out using encrypted transmission protocols – https and wss

The main advantages of this function are:

Compliance with secure coding standards

Encryption architecture and algorithms provide a high level of security

Technologies that work for you

  • Id-Line is a universal tool for quick identification of a customer using an QMS terminal, self-service kiosk or camera

  • The solution can be used as a source of reliable customer data in conjunction with QMS, CRM or other information systems

  • For integration with third-party systems an API is available and documented in detail to share the necessary data

Licensing policy

Id-Guard is a ready-made software product and is distributed through the transfer of electronic license keys to the database of persons (the core of the system), as well as to the source of obtaining biometric data (for example, cameras installed in OSS terminals, self-service kiosks or classic IP video surveillance cameras)

Technical support certificate includes analysis of incidents of solution operation and regular software updates

License for camcorders
License for database
Support Certificate
Biometric products to solve your business problems
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