RecFaces Deploys Id-Guard to Eliminate Unauthorized Access at St. Regis Mumbai

St. Regis Mumbai Strengthens Back-of-House Security with Facial Biometrics

St. Regis Mumbai is one of India’s tallest luxury hotels and part of Marriott International’s premium portfolio. Like many large hospitality properties, the hotel faced persistent challenges in controlling staff-only access points, particularly in service corridirs used for:

• deliveries and logistics
• employee movement
• vendor access and operations support

Individuals on internal stop lists, including former employees, repeatedly attempted to enter restricted areas. These back-of-house zones require strict oversight, yet manual CCTV monitoring could not provide the real-time detection and rapid response needed to mitigate safety and reputational risks.

RecFaces’ Facial Recognition Software Deployed Without Hardware Changes

To resolve the issue, RecFaces deployed Id-Guard, a facial recognition solution designed for video surveillance and investigative analytics, as a stand-alone system integrated directly with the hotel’s existing CCTV infrastructure.

The deployment included:

• Connection to three pre-installed cameras at key staff-access locations
• Configuration aligned with St. Regis Mumbai’s internal security and data-governance requirements
• Adaptation of Id-Guard to the hotel’s IT architecture
• A custom patch developed by RecFaces to ensure seamless performance without altering existing systems

From pilot to operational readiness, the full deployment was completed in just one week.

Real-Time Alerts: Stop-List Detection in Under One Second

Once live, Id-Guard continuously monitored video streams, matched faces against the gotel’s stop lists, and automatically sent instant alerts whenever an unauthorized person attempted entry.

This enabled immediate intervention and eliminated the need for time-consuming manual video review. System health checks, audit logs, and clearly defined SLAs ensured smooth and uninterrupted operation throughout the project

This approach delivered:

• <1 second detection-to-alert time
• Automated stop-list matching for restricted access points
• Reduced reliance on manual CCTV monitoring

Results in 90 Days: Zero Unauthorized Entries and Lower Security Costs

Within three months, St. Regis Mumbai recorded:

• 0 unauthorized entries in the monitored areas
• Consistent sub-one-second alerting
• Complete elimination of manual monitoring for those access points

The solution strengthened access control, increased security team efficiency, and reduced operational costs by removing the need for additional manpower or new infrastructure.

Id-Guard’s scalable architecture also positions St. Regis Mumbai to expand the system to:

• additional entrances and restricted zones
• more cameras across the property
• other hotels within the hospitality group

Why Facial Recognition Matters for Hospitality Security in India

Hotels in India operate in high-traffic environments where staff, vendors, and guests move through multiple access points every day. Back-of-house areas are especially sensitive because they impact:

• guest safety and experience
• staff security
• asset protection
• brand reputation

This successful deployment demonstrates how facial biometrics can modernize hotel security operations, enhance protection of restricted zones, and support a safer, more seamless environment for guests and staff — without operational disruption.

Free Trial Availability

Want to evaluate facial recognition for your hotel or hospitality property?

Request a demo of Id-Guard or speak with our expert team about deployment options — simply fill the form on our web by clicking the button above “Request demo” or contact the team directly at sales@recfaces.com.

FAQ: Facial Recognition for Hotel Security