St. Regis Mumbai
Id-Guard — zero unauthorized entries
in just 3 months
Who is St. Regis Mumbai:
A pinnacle of luxury hospitality
in India
The St. Regis Mumbai is a flagship property of Marriott International, representing one of the most luxurious five-star hotels in India’s commercial capital. With 395 rooms and 39 suites, multiple fine-dining restaurants, and event spaces welcoming thousands of guests weekly, it operates at the highest standards of guest experience and safety. This project focused on securing staff-only access points within the property.
St. Regis Mumbai strengthens hotel security with RecFaces Id-Guard facial recognition software — stopping unauthorized ex-employees from re-entering staff-only zones in just 3 months, all without heavy integrations or hardware upgrades.
Behind the glamour of a luxury hotel, security teams face a very different challenge: controlling staff-only areas. At St. Regis Mumbai, former employees continued to enter through staff service entrances — common back-of-house access points used daily for deliveries and staff movement. Once inside, they could move freely into service corridors and other restricted areas without immediate detection.
Safety — unauthorized presence in staff zones created exposure to potential theft, misconduct, or security breaches.
Reputation — in the luxury segment, a single incident can undermine guest trust and brand prestige.
Manual monitoring of CCTV streams was neither fast nor reliable enough. The hotel needed an automated facial recognition system to identify individuals in real time and alert security when anyone from a stop list — such as former employees — attempted entry, without the burden of complex IT integrations or disrupting daily operations.
Policies & governance: Configuration followed the hotel’s rules on data minimization and retention, with role-based access to watch-lists and event records.
Support: Stream health checks, audit logs, and clear SLAs ensured stable operations.
Coverage: The system was connected to 3 existing cameras positioned at key back-of-house access points.
Watchlists: Custom stop lists of ex-staff members were created. Id-Guard continuously scanned live video streams for matches.
Real-time alerts: Upon detection, the system automatically sent instant notifications with image and short event clip to the security team, enabling immediate intervention.
Operational readiness: From pilot to full deployment, the solution went live within 1 week and operated reliably for three months, processing video streams in real time with high precision and zero false positives. During implementation, RecFaces’ developers adapted the software to the hotel’s existing IT architecture and created a custom patch to ensure seamless performance without modifying the current infrastructure.
Policies & governance: Configuration followed the hotel’s rules on data minimization and retention, with role-based access to watch-lists and event records.
Support: Stream health checks, audit logs, and clear SLAs ensured stable operations.
In just three months of active operation, St. Regis Mumbai achieved measurable improvements:
Unauthorized access attempts dropped to zero — ex-employees previously bypassing manual checks were immediately intercepted.
Detection-to-alert time under 1 second — security teams received real-time mobile notifications for instant action.
Manual monitoring reduced by 100% — instead of watching hours of video, guards responded only to actionable alerts.
Safer environment — improved control of back-of-house areas reduces potential risks for guests.
Seamless luxury experience — security operates silently in the background, without visible intrusion.
Higher trust in brand — guests feel reassured knowing even behind-the-scenes areas are secured.
Consistent service delivery — minimized disruptions ensure smooth event, dining, and stay experiences.
Enhanced access control — proactive facial recognition strengthened protection of restricted areas.
Optimized security operations — intelligent automation improved team efficiency and focus.
Lower operating costs — no additional guards or technology infrastructure required.
Future scalability — solution can be extended to other entrances or Marriott properties.
The project demonstrated how RecFaces facial recognition software Id-Guard can modernize hotel security without heavy investments. By protecting staff-only zones, St. Regis not only reinforced its operational safety but also safeguarded the guest experience and the reputation of a global luxury brand.
